CO-140 — Patient ID and name don’t match
Claim-adjustment reason code 140 · typically reported as CO-140 or PR-140
What it means
The member ID exists but the name/DOB on the claim doesn’t match the payer’s enrollment record.
Why DME claims hit it
- Nicknames vs. legal names at intake
- Hyphenated/married-name mismatches
- Family members mixed up on shared policies
How to fix it
- Match the claim exactly to the card/271 response spelling and resubmit
Appeal posture
No — identifier fix.
Related denial codes
PR-31 — Patient cannot be identified as insuredCO-16 — Claim lacks information or has a submission error
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